agile

The best of both worlds – Education Article

There’s no point landing the perfect plane at the wrong airport. That’s an analogy someone shared with me several years ago to explain Design Thinking, and it has resonated with me ever since for two reasons. Firstly, it exposes the solution-first approach that pervades the corporate sector; and secondly, it challenges our obsession with perfection. When I look across the business landscape, I’m continually surprised by the decisions that some companies make on behalf of their customers, without those decisions…

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Gift horses | E-Learning Provocateur – Education Article

If I had asked people what they wanted, they would have said faster horses. I’m fascinated by this quote that Henry Ford may or may not have uttered. In The best of both worlds I promoted Design Thinking as a means of using customer insights to inform strategic decision making. However, as the above quote suggests, customers don’t know what they don’t know. Sometimes it takes an expert to show them. In an era in which the very existence of…

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