In the past several years, school districts have invested time and money to upgrade and integrate new technology into schools. While K-12 leaders have made inroads in closing the connectivity gap and creating meaningful digital learning experiences, this new technology requires continuous IT support that is challenging to complete while school is in session. According to the 2018 National K-12 IT Leadership Survey Report from the Consortium for School Networking (CoSN), the majority of IT department time is spent reacting to…