expert

Gift horses | E-Learning Provocateur – Education Article

If I had asked people what they wanted, they would have said faster horses. I’m fascinated by this quote that Henry Ford may or may not have uttered. In The best of both worlds I promoted Design Thinking as a means of using customer insights to inform strategic decision making. However, as the above quote suggests, customers don’t know what they don’t know. Sometimes it takes an expert to show them. In an era in which the very existence of…

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Figure it out | E-Learning Provocateur – Education Article

I can honestly say I’ve never suffered from imposter syndrome. I’ve always been the type of person who likes to work out how to do something hands-on, so I can talk about it with confidence. I suppose I’ve been lucky in the sense that, throughout my career, I’ve been able to align my curiosity and sense of direction with the needs of the business. Having said that, I also suppose I’ve created some of my own luck by keeping a…

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