Reframing the capability framework | E-Learning Provocateur – Education Article

There once was a time when I didn’t respect the capability framework. I saw it as yet another example of HR fluff. You want me to be innovative? No kidding. And collaborative? What a great idea! And you want me to focus on our customers? Crikey, why didn’t I think of that?! But that was then, and this is now. Now I realise that I severely underestimated the level of support that my colleagues seek in relation to their learning…

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7 tips for custodians of capability frameworks – Education Article

Wow, my previous blog post elicited some rich comments from my peers in the L&D profession. Reframing the capability framework was my first foray into publishing my thoughts on the subject, in which I argued in favour of using the oft-ignored resource as a tool to be proactive and add value to the business. To everyone who contributed a comment, not only via my blog but also on Twitter and LinkedIn… thank you. Your insights have helped me shape my subsequent…

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Gift horses | E-Learning Provocateur – Education Article

If I had asked people what they wanted, they would have said faster horses. I’m fascinated by this quote that Henry Ford may or may not have uttered. In The best of both worlds I promoted Design Thinking as a means of using customer insights to inform strategic decision making. However, as the above quote suggests, customers don’t know what they don’t know. Sometimes it takes an expert to show them. In an era in which the very existence of…

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