There once was a time when I didn’t respect the capability framework. I saw it as yet another example of HR fluff. You want me to be innovative? No kidding. And collaborative? What a great idea! And you want me to focus on our customers? Crikey, why didn’t I think of that?! But that was then, and this is now. Now I realise that I severely underestimated the level of support that my colleagues seek in relation to their learning…